Refund policy

Return & Refund Policy

Returns

To qualify for a refund or exchange, products purchased on Good Tee Time and shipped by us must be returned with proof of purchase within 10 days from the delivery date.

Return Conditions

To be eligible, all of the following conditions must be met:

  • Items must be in original condition, unused, unwashed, and with all original tags and packaging.

  • Items must not show any signs of wear, use, stains, odors, or damage (including deodorant, perfume, pet hair, etc).

  • Returns must be approved by our support team in advance. Unauthorized returns will not be processed.

  • Return shipping cost is the customer’s responsibility unless the product was defective or incorrect.

  • Made-to-Order, DIY, and personalized items are final sale and not eligible for return.

  • If a product was imported by us and is defective or inaccurately described, we will cover return shipping.

Important

We are not responsible for returned packages lost in transit. If the return is lost, no refund or exchange will be issued.
Please always use a trackable shipping service and keep your tracking number.

Refund for Returned Items

When a return is approved and processed, we will issue 50% of the product's value as a refund, unless otherwise agreed upon in advance with our support team.

Before returning an item, contact us at cs@goodteetime.com for instructions.

Refunds

Once we receive your return, the following process applies:

  • Inspection Time: 3–7 business days after arrival

  • Refund Processing: 2–5 business days after approval

  • Total Refund Time: 5–15 business days depending on your bank or credit card provider

Refunds will be issued to your original payment method.
Original shipping fees (if any) will only be refunded for defective or incorrect items.

Exchanges (If Applicable)

We only offer exchanges for defective or damaged items.

If you need to exchange an item for the same product, please contact us at cs@goodteetime.com

Late or Missing Refunds (If Applicable)

If you have not received your refund:

  • Check your bank account

  • Contact your credit card provider

If the issue persists, please email us at cs@goodteetime.com. 

Order Adjustment/Cancellation

You have a 6-hour window to modify or cancel your order after checkout.
To request changes or cancellations, please contact us at cs@goodteetime.com. 

After 6 hours, orders proceed to production, and no further modifications or cancellations can be made.

Additional Terms

  • Personalized items cannot be changed once confirmed

  • Size or color can be changed if price remains the same

  • Discounted orders cannot be modified (quantity or product type)

  • To change discounted orders: place a new order and request cancellation within 6 hours

Cancellation Fee

  • Cancelling within 6 hours incurs a 30% fee of total order value

  • Full refund is only available when switching orders

New orders automatically cancel old ones (100% refund applied).
Please notify us via email when switching orders.

Disclaimer

  • Customers must provide accurate and complete information when requested

  • We are not responsible for any damages, losses, or costs arising from product use or storage

  • Risk of loss transfers to the customer once the order is handed to the carrier

  • We are not responsible for failed delivery due to incorrect shipping address

Please double-check your shipping details before checkout.
If you notice any errors, contact cs@goodteetime.com within 48 hours